Our services
Your wishes, our mission.
In line with the vision of Icona's Collection, the Concierge service at the Grand Hotel et Des Palmes accompanies every guest in the discovery of an authentic, sophisticated and deeply inspiring Palermo. Custodians of the place and its stories, our Concierge team transforms every stay into a bespoke journey through art, culture, gastronomy, shopping and curated experiences.From the organisation of private transfers and exclusive reservations to the creation of personalised itineraries, every detail is conceived to introduce guests into the unique atmosphere of the palazzo and the most elegant and cosmopolitan dimension of the city.Welcoming rituals, signature experiences, moments of conversation, private appointments and dedicated routes transform the stay into something that goes beyond traditional hospitality: an invitation to live Palermo through beauty, inspiration and a sense of belonging.